Shipping policy

Last updated: August 4, 2026

Thank you for visiting and shopping at Mostaza Wear. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time (Fulfillment)

All our products are made to order, meaning we print them specifically for you once the purchase is confirmed.

  • Processing period: 2–5 business days.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • All products are produced through our official fulfillment partner, Printful, using their professional hubs in the United States.

2. Shipping Rates & Delivery Estimates

Standard shipping starts at a flat rate of $4.75 for the first item. If your order contains multiple items, a small additional fee applies per extra item. The exact total shipping cost will always be calculated and clearly displayed at checkout before you complete your purchase.

  • Destination: United States
  • Shipping Method: Standard Shipping
  • Estimated Delivery (After Processing): 3–6 business days
  • Total Estimated Time: You can expect your order to arrive within 5–11 business days from the date of purchase. Please note that these are estimates and not guarantees.

3. Shipping Locations

Mostaza Wear currently ships to:

  • The United States: All 50 states, U.S. territories, and APO/FPO/DPO military addresses.

4. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number typically becomes active within 24 hours of dispatch.

5. Incorrect Shipping Addresses

The customer is responsible for providing an accurate and complete shipping address at checkout.

  • If an incorrect address is provided and the order has already been shipped, Mostaza Wear is not responsible for replacing or refunding the order.
  • If you notice an error before your order has shipped, please contact us immediately at support@mostazawear.com.

6. Damaged, Lost, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery.

  • Damaged/Defective: Please include your order number and clear photos of the damaged product and its packaging.
  • Lost Packages: If your tracking information shows "delivered" but you haven't received it, or if it has been in transit for an unusual amount of time, please reach out so we can investigate with our carrier partners.

(Note: For information regarding sizing exchanges or buyer's remorse, please refer to our Return & Refund Policy).

7. Business & Contact Information

If you have any questions about the delivery of your order, we are here to help. Mostaza Wear is managed and operated from Brazil, with fulfillment hubs located in the US.

Mostaza Wear

  • Email: support@mostazawear.com
  • Phone: +55 (42) 98873-6508
  • Business Address: Rua Nicolau Florenzano 608, Uvaranas Ponta Grossa, Paraná ZIP 84031-120, Brazil